RETURNS MANAGEMENT SERVICES SOLUTIONS
Professional Returns Management for Fast, Customer-Friendly Processes
Every year, more than ten million returns and five million warranty issues pass through Elmart Solutions locations. Whether it’s retail, e-commerce, fashion, high tech, telecommunications or pharmaceuticals, our returns logistics services support companies from a wide range of industries.
Returns management solutions from Elmart Solutions bring with them significant cost savings, complete transparency and end-customer-friendly processes.
For their digital as well as their conventional distribution channels, companies need optimized returns management that includes international returns and specialized processes for requirements in the B2B or B2C area. Sectors such as the high tech or healthcare sector place special requirements on returns logistics for their sensitive products, and they expect specific solutions – which Elmart Solutions provides.
With our decades of experience and our strong returns logistics network as a base, we develop customized and need-appropriate returns solutions for our customers. We bundle products for return shipments, use powerful diagnostic tools for rapid identification of errors, integrate web-based self-service tools for avoiding returns, and use our inspections and processing of returns to make rapid re-availability possible.
Of course, as part of our returns management, we also take on the processing and professional repair of products. We check each group of merchandise based on special assessment criteria, package and re-label error-free returns without delay, clean and repair the returned items if needed, or exchange them.
With Elmart Solutions returns logistics solutions, companies improve the efficiency of their processes, design them in a customer-friendly fashion and acquire full transparency. They thereby benefit above all from our integrated solutions that cover the entire order-to-cash cycle. We guide all relevant processes, from ordering to logistics and transport to returns, product exchange, payments and credits.
Our Order Fulfillment Process:
1
Deliver Items to Warehouse
Depending on which of our fulfillment centers is closest to you and your customers, you can ship your inventory to our warehouses in bulk. After receiving your products, we will store them in our warehouse, where they can be easily located, picked, and packed for your customer orders right away.
2
Picking
When your customers place an online order, the details of that order are immediately routed to our fulfillment center through our fulfillment management platform. It tells us exactly what items are included in the order so we can quickly locate the products in our warehouse, gather them, and carefully pack them.
3
Packing
Our experienced warehouse teams prepare each order for shipping by carefully packing every item using durable boxes, materials, and tape. Once the package is securely sealed, the shipping label is attached and scanned, and your inventory levels are updated.
4
Shipping
Our 2-Day Delivery Network then picks up the package for shipping and delivery to your customer. You and your customers can track orders through our eCommerce shipping partners, which include UPS, FedEx, USPS, and DHL. With Elmart Solutions, we will help you choose the shipping service that minimizes the transit time and shipping cost for you.
5
Returns
Even when orders are 100% accurate and delivered on time, there will still be a small percentage of returns from customers who decide they no longer need the product or find the item does not meet their particular needs. We offer complete return management services and the restocking of returned items to your inventory when appropriate.
TURN YOUR RETURNS INTO A COMPETITIVE ADVANTAGE
OVER 8 MILLION DOLLARS SAVED IN RETURNS A YEAR.
Goods-specific processes
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Checking returns – manually and/or with use of high-performance diagnostic tools
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Professional reprocessing of returned items: Carrying out repairs, including detailed functional tests or product preparation such as ironing of garments
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Customer-specific returns processes, e.g. warranty issues and non-warranty issues
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Standard replacement or preferred replacement products (swap)
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Web-based self-service solutions to avoid returns and register returns
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IT-supported returns processes for maximum transparency
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Employee trainings for product-specific handling, including identification of product counterfeiting
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Customer service teams to handle complaints
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Maximum integrable order-to-cash solutions
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Sector-specific special solutions such as STOK returns logistics for hospitals, including product exchange with deliveries between different clinics
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Implementation of special recall campaigns
Customer returns management is an important part of the e-commerce
The return procedure is equally unpleasant for the seller who loses profit and for the buyer who was unhappy with his purchase. However, a correct reverse logistics management allows to achieve benefit even in this situation.
The returns management solution from Elmart Solutions is aimed precisely at reducing the negative impact on both parties.
A well-organized reverse fulfillment allows:
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To quickly return the goods to the warehouse for resale (if the goods are in new condition).
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To sale rather than to store second-hand goods or the goods having insignificant damage.
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To save space in the warehouse by directly disposing the goods unfit for resale.
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To earn customers’ confidence by quickly processing their requests.
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To figure out the problematic and loss-making goods based on the documentation and the reportsn.
Complete fulfillment solutions overview for e-commerce and marketplaces
Online retail is growing and growing - and with it the demand for efficient e-commerce solutions. Brands and retailers worldwide are relying on multi-channel sales strategies to reach the widest possible range of customers. As part of this omnichannel commerce, marketplaces are becoming increasingly important. Currently, they are already used by every second company for additional sales in online business. However, the logistics for marketplaces are anything but simple. Manufacturers and retailers have to meet complex and stringent requirements that vary greatly from marketplace to marketplace.
Together with the brands, we manage to streamline their logistics processes in an intelligent way. The goal is easy access to distribution channels with short time-to-market and maximum efficiency to ensure smooth marketplace integration. These are all requirements with which Arvato Supply Chain Solutions is very familiar. For example, we provide all services of a complete e-commerce fulfillment for well-known companies from the fashion, beauty and lifestyle industry - for all distribution channels and from a single source.
Whether you need one, or several of our services, we can help! We start by evaluating your current processes, then make recommendations based upon your budget and needs.
RECEIVE & CREDIT
Strengthen vendor and customer relations by streamlining and accelerating account crediting services.
DISTRIBUTION & WAREHOUSING
Save money on shipping across the U.S. by utilizing our centrally located Chicago, IL location. Do you have expensive or sensitive product? Ask us about our secure warehousing.
REFURBISHING & ANALYSIS
Gain insightful statistics about your product that help prevent returns, by utilizing our experienced engineers and technicians.
CLOUD BASED INVENTORY
Check inventory status, collect inventory data, and generate reports from anywhere.
RECOVER PRODUCT
Go from loss…to profit. Increase revenue by moving re-salable product quickly through the returns process and back into the marketplace.
PACKAGING DESIGN
Prevent returns through utilizing simple tamper proof concepts. Just ask our packaging experts!
RECYCLE
Help save the world! We’re all in this together, show your consumers that you’re willing to do your part and boast your social responsibility by keeping your product out of landfills.
PRODUCT EVALUATION
Improve new product performance and reliability through testing, evaluation, and trend recognition. Ask us about our consumer simulation testing!